Terms of Service

1. Accepting these terms

By using convertrev.com, submitting a form, opting into our messages, or receiving services from us, you agree to these Terms of Service and to our Privacy Policy. If you're agreeing on behalf of a clinic or company, you represent that you have authority to bind it, and “you” means that organization.

If you don't agree, don't use the site or our services.

If you've signed a separate written services agreement, proposal, or statement of work with us, that document controls where it conflicts with these terms. These terms fill the gaps.

2. Our services

Convert is an outsourced growth partner for cash-pay clinics. Depending on what you engage us for, our work may include:

• Paid media management and creative production (Meta, Google, and similar channels).
• CRM build-out, automation, pipelines, and reporting.
• AI voice and text agents, speed-to-lead sequences, and follow-up campaigns.
• Sales operations — front-desk training, scripts, incentive structures, and reporting cadences.
• Offer and revenue model design — paid evaluations, programs, and memberships.

The specific scope, deliverables, and price for your engagement are set in your proposal or statement of work. Our work is done-with-you: it depends on your team executing their part, and results depend heavily on your offer, staffing, follow-up, and market.

We are a marketing agency. We do not provide medical, legal, accounting, or tax advice, and nothing we deliver is a substitute for advice from a licensed professional in those fields.

3. No guarantee of results

We commit to the effort, process, and deliverables described in your agreement, not to a business outcome.

4. Messaging consent (SMS, email & calls)

When you give us your phone number or email address — on a form, at an event, or in conversation — you agree that Convert and its service providers may contact you at that number or address about your inquiry and our services.

Calls and AI voice agents. You also consent to receive phone calls and voicemails from us at the number you provide, including calls placed by automatic telephone dialing systems, prerecorded or artificial voice messages, and AI voice agents. Calls may be recorded or transcribed. You can revoke consent at any time by telling us on a call or emailing convert@convertrev.com.

Email. Marketing emails include an unsubscribe link. Transactional and service messages related to an active engagement continue while that engagement is active.

You're responsible for keeping your contact details current and for telling us if a number you gave us is reassigned to someone else.

5. Client responsibilities

If we're working for your clinic, you agree to:

• Give us timely access and input — accounts, assets, approvals, and a named point of contact. Delays on your side move timelines.
• Own your claims. You are responsible for the accuracy and legality of every claim, price, before-and-after image, testimonial, and treatment description you approve, including compliance with FTC advertising rules, FDA and state medical-advertising restrictions, scope-of-practice rules, and your professional licensing boards.
• Review before it ships. Ads, landing pages, and message copy are provided for your review. Once you approve them, you're responsible for what runs.
• Comply with platform policies — Meta, Google, your CRM, and your telephony provider all have their own rules for health and wellness advertising.
• Handle patient data properly. Do not send us protected health information. We are not a HIPAA business associate unless we've signed a separate business associate agreement with you.
• Pay on time and keep a valid payment method and funded ad account.

6. Contact lists you give us

When you upload, connect, or otherwise give us a list of leads, patients, or past customers for us to text, email, or call on your behalf, you represent and warrant that:

• You obtained the contacts lawfully and have the consents required to contact them by each channel we'll use — including prior express written consent for marketing texts and automated or AI-voice calls where the TCPA requires it.
• You've honored every opt-out, unsubscribe, and do-not-call request you've received, and you'll pass along ones that come to you directly.
• The list contains no protected health information beyond basic contact details, and its use complies with your own privacy policy and applicable law.

You are the sender of record for messages we send on your behalf. You will defend and indemnify Convert against any claim, penalty, or cost arising from messages sent to contacts you provided, including TCPA, CAN-SPAM, state telemarketing, and carrier claims. We may refuse or stop any campaign we believe carries compliance risk, and we're not liable for pausing it.

7. Fees, ad spend & billing

• Fees. Our management fees and project fees are set in your proposal and are billed in advance for each period unless stated otherwise.
• Ad spend is separate. Media spend is paid by you directly to the platform, or billed through us at cost where agreed. Ad spend is not part of our fee and is not refundable by us.
• Third-party software. CRM, telephony, messaging, and AI usage costs are your responsibility unless your agreement says we cover them.
• Payment. Invoices are due on receipt unless stated otherwise. Late amounts may accrue interest at 1.5% per month or the maximum allowed by law, plus reasonable collection costs.
• Non-payment. We may pause work, campaigns, and access to systems we operate for you if an invoice is more than 10 days past due.
• Taxes. Fees are exclusive of sales, use, and similar taxes, which are your responsibility.
• Refunds. Fees for work already performed are non-refundable. Anything else is governed by your written agreement.

8. Term & cancellation

Engagements run for the initial term in your agreement and then continue month to month unless either side cancels. Unless your agreement says otherwise, either side may cancel a month-to-month engagement with 30 days' written notice; fees for the notice period remain due.

Either side may terminate immediately for a material breach that isn't cured within 15 days of written notice. We may suspend or terminate immediately if your business, offers, or requested campaigns would put us in violation of law or platform policy.

On termination, we'll provide a reasonable handoff of the assets and accounts you own. Sections on payment, IP, confidentiality, disclaimers, liability, indemnity, and disputes survive.

9. Intellectual property

Yours. Your brand, logos, trademarks, clinical content, patient data, and the materials you give us stay yours. You grant us a license to use them as needed to perform the services.

Deliverables. On full payment, you own the campaign-specific creative, ad copy, landing page copy, and CRM configuration we build specifically for you.

Ours. We keep ownership of everything underneath that — our playbooks, frameworks, templates, prompts, automations, training materials, benchmarks, tooling, and know-how, including improvements developed while working with you. Your deliverables include a perpetual license to use those components as embedded in your deliverables, but not to resell, sublicense, or offer them as a competing service.

Portfolio. Unless you tell us otherwise in writing, we may reference your clinic's name and logo and describe the work at a high level in our marketing. We will not publish your specific financial results without your written approval.

Site content. The content of convertrev.com is owned by Convert and protected by copyright and trademark law. Don't copy, scrape, or republish it without permission.

10. Confidentiality

Each side agrees to protect the other's non-public business information — pricing, strategy, financials, customer data, and systems — with at least reasonable care, to use it only for the engagement, and not to disclose it to anyone other than employees, contractors, and advisors who need it and are bound to keep it confidential. This doesn't cover information that's public, already known, independently developed, or required to be disclosed by law.

11. Third-party platforms

Our work depends on platforms we don't control — Meta, Google, GoHighLevel, telephony and SMS carriers, AI providers, and others. Their policies, pricing, approval decisions, algorithms, and uptime can change without notice.

We are not responsible for ad account restrictions, rejected ads, page or profile suspensions, number deactivations, deliverability problems, data loss, or outages caused by those platforms — including where the cause is a policy interpretation about health, wellness, or medical advertising. We'll work with you to appeal and adapt, but we can't guarantee reinstatement, and fees for the period remain due.

12. Acceptable use of this site

Don't use our site or forms to: submit false information or someone else's contact details; send spam or automated submissions; attempt to gain unauthorized access; probe, scan, or overload our systems; scrape content; upload malicious code or links; or use the website-update portal for anything other than legitimate requests for your own clinic.

We rate-limit form submissions and may block, suspend, or report abuse. Requests submitted through our portals are routed and stored in our project systems; don't include sensitive personal or health information in them.

13. Disclaimers

Some jurisdictions don't allow certain disclaimers, so parts of this section may not apply to you.

14. Limitation of liability

Indemnity. You agree to defend, indemnify, and hold Convert harmless from claims, damages, penalties, and reasonable legal fees arising from: your content, offers, claims, and approvals; contact lists you provide and messages sent on your behalf; your violation of law, platform policy, or professional obligation; and your breach of these terms.

15. Disputes & arbitration

Talk to us first. Before starting a formal proceeding, email convert@convertrev.com describing the dispute. We'll try to resolve it informally within 30 days.

If the class action waiver is found unenforceable, the entire arbitration section is void and disputes go to the courts named below. Any claim must be brought within one year after it arises, to the extent the law permits.

16. General terms

• Governing law. These terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. For any dispute not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Clark County, Nevada.
• Changes. We may update these terms; the “last updated” date will change and material changes will be posted here. Continued use after an update means you accept the revised terms.
• Independent contractor. We're an independent contractor, not your employee, partner, joint venturer, or agent.
• No third-party beneficiaries. These terms benefit only you and Convert.
• Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither side is liable for delays caused by events beyond reasonable control, including platform outages, carrier failures, natural disasters, and government action.
• Severability & waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision isn't a waiver of it.
• Entire agreement. These terms, the Privacy Policy, and any signed services agreement are the entire agreement between us on this subject.

17. Contact us

See also our Privacy Policy.